At the First2Board Seattle Sessions

This weekend I am off to Seattle to spend a few days at the First2Board Seattle Sessions. Unlike some of the other gatherings I’ve attended, this is a more intimate gathering; only 50 people are expected. One of the most rewarding things about coming to gatherings like this is seeing old friends and their stories about…

What kind of service deserves a letter?

I am quite a fan of sending an email to customer service when I get notable service, both good and bad. As I told American in a recent letter, “Good companies use their customer service to identify areas for improvement, not simply to placate disgruntled customers.” Having worked in customer service call center, I truly…

Friday stuff from the interwebs

A bit of travel-related stuff from around the interwebs that’s been sitting around on my desk for a while… It looks like Southwest and Virgin are coming to LaGuardia. For my colleagues in Indianapolis (where I am currently staffed) who are interested in signing up for PreCheck, the TSA opened the program for sign-ups at…

Friday blog roundup

Points Princess uncovered a new way to find better award availability on Air France and KLM. FlyingBlue is a Membership Rewards transfer partner, so if you are looking to book on Air France or KLM, definitely check out her post. Phil shared a news story about a pilot who will probably be losing his job…

Bank sign-up bonuses: Not a great deal.

Last week seemed to be the week U.S. Bank decided to do its bulk mail drop. In addition to some updates on my Cash+ card, I received a letter from U.S. Bank advertising $200 for opening a new checking account with direct deposit. I love sign-up bonuses for credit cards; sign-up bonuses provide a good…