Today, Delta announced some HUGE changes to its SkyMiles program. Since I don’t blog during my client’s time, this post has to be super-short. Expect a more detailed post in a few days with my take on this change. This post contains the high-level overview. Instead of earning miles based on mileage flown, customers will…
I am quite a fan of sending an email to customer service when I get notable service, both good and bad. As I told American in a recent letter, “Good companies use their customer service to identify areas for improvement, not simply to placate disgruntled customers.” Having worked in customer service call center, I truly…
I flew on Delta last week and got to see the latest iteration of their safety video, this time with an 80s flair…
One of Delta’s less-publicized perks of high-level status is their Choice Benefits. Platinum and Diamond medallion members can select a choice benefit each year from among the following: System-wide upgrades Delta SkyClub one-day passes Bonus miles Travel gift card Retail gift card Gifting status to a friend If you earned Platinum or Diamond status on…
Since I am on the road for work four days a week, I was looking for a wireless mouse that I wouldn’t mind using all day. At the recommendation of a colleague, I picked up the Logitech MX Anywhere. I’ve used this mouse for almost six months and have found that the Logitech MX Anywhere…
Just a quick post today… Hertz is running a triple point promotion for all rentals from February 1 – April 15th. There’s no real catch (other than that only 2-day or longer rentals qualify), but you do need to sign up. If you rent from Hertz, you should sign up for this promotion. Here’s the…
You’ve heard the story before… a friend goes on a week-long vacation and uses his phone “once or twice”. A month later, he opens his mobile phone bill to learn that he has been charged north of $1,000 in international roaming charges. He then has to spend several weeks fighting with his telephone company to…
The Flying Consultant 