Lessons from the First2Board Seattle Sessions

Last weekend I had the pleasure of hanging out with Point Princess, Frugal Travel Lawyer, and many others at the First2Board Seattle sessions. The reasons I love going to sessions like this are two-fold: I get to see many friends that I only see once every few years and I learn something new every time. Here…

At the First2Board Seattle Sessions

This weekend I am off to Seattle to spend a few days at the First2Board Seattle Sessions. Unlike some of the other gatherings I’ve attended, this is a more intimate gathering; only 50 people are expected. One of the most rewarding things about coming to gatherings like this is seeing old friends and their stories about…

Delta drastically changes mileage earning for 2015

Today, Delta announced some HUGE changes to its SkyMiles program. Since I don’t blog during my client’s time, this post has to be super-short. Expect a more detailed post in a few days with my take on this change. This post contains the high-level overview. Instead of earning miles based on mileage flown, customers will…

What kind of service deserves a letter?

I am quite a fan of sending an email to customer service when I get notable service, both good and bad. As I told American in a recent letter, “Good companies use their customer service to identify areas for improvement, not simply to placate disgruntled customers.” Having worked in customer service call center, I truly…

Reminder to select your Delta Medallion Choice Benefits

One of Delta’s less-publicized perks of high-level status is their Choice Benefits. Platinum and Diamond medallion members can select a choice benefit each year from among the following: System-wide upgrades Delta SkyClub one-day passes Bonus miles Travel gift card Retail gift card Gifting status to a friend If you earned Platinum or Diamond status on…